S o you thought that privatising airports would mark a new beginning in traveller service and amenities? Well, yes - and no. Visits last week to the four cities that have new, private airports provided abundant evidence of how things have improved in the domestic terminals: more spacious passenger concourses, more check-in counters, better conveyor belts, brighter lighting, improved flooring, nicer toilets, free porter services (they even refuse tips), better food options, quality shopping areas, easier movement to and from cars, more parking space, more taxis and bus shuttles, and a great deal else. You can see that when the work is completed, the country will no longer need to be embarrassed about its major airports.
There is still a lot of work to be done in Delhi and Mumbai, so they look bombed out in places. Delhi in particular looks chaotic. Work is behind schedule, so the inconvenience to passengers is lasting longer than it should. But a new runway is to be commissioned soon, and that means less time spent circling over the city. The relief is that the horror stories about the time taken to get to the Bangalore and Hyderabad airports seem overblown. I got to a city hotel from the Bangalore airport in 36 minutes at 8 pm, and got back to the airport the next day in 40 minutes just before the evening rush hour. Not bad at all. Hyderabad took longer, about an hour, but you can see that an 11-km elevated track is being built to take you up to the national highway, from where it is a smooth run.
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The good and bad of India's new airports